About youWork in a busy call centre environment providing excellent customer service
We are looking for people who are true customer champions and real advocates of our brand who are able to easily build rapport with our new and existing customers being able to understand what our customers needs are and select the best package for them.
As part of being a Plusnet advocate our Advisors will know what offers we have on and how this might be suited to the customer. It is fast paced and dynamic environment where offers change on a weekly basis as Plusnet reacts quickly to market conditions, often based on your feedback from what our customers want.
Plusnet is an award winning Yorkshire based ISP with a unique brand identity. We believe in making a difference, team work and putting the customer first in everything that we do. We work in a fast paced and challenging environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits!
This isn't you're every day call centre role - our Technical Support Advisors use wireless headsets and have proper conversations with customers (they don't use scripts). At Plusnet we relish responsibility and look to take ownership of customer queries from the first call. We also get to take a breather over a game of table tennis or pool before grabbing a bite to eat in our free canteen!
Hours and Wage
37.5 Hours Per Week. Rolling Rota - Monday to Sunday, working 5 days out of 7
£13100 Per Year
As a Technical Support Apprentice (Broadband Expert) you will..
Take between 40 - 60 enquiries a day meeting challenging KPI's and SLA's
Deal with a range of enquiries about WIFI, line speeds, phones, routers and general customer accounts
This role would suit someone who is:
A clear communicator over the phone
Straight talking - able to talk people patiently through processes in a clear "jargon free" way
Naturally inquisitive - looks to understand issues through reading up on subjects or asking questions
Keen to make an impact & resolve customer issues
Passionate about delivering personal and brilliant customer experiences
Enthusiastic about technology and the part it plays in people's lives today
In order to apply you must..
Be able to set up a wired or wireless broadband connection at home
Be able to set up an email client
Feel confident with computer systems like Windows or Mac
Like being the "go-to" person in your family for setting up tech related products like computers, emails or phones
"Due to the allocated shift pattern for this vacancy, unfortunately we are unable to accept applications from under 18's. This is due to the designated shift pattern for this position not fulfilling the Young Workers Time Directive, outlined here - https://www.gov.uk/rest-breaks-work/young-workers
If you are under 18, we do have other roles with suitable shift patterns for young workers, please see our live vacancies at http://www.thesourceacademy.co.uk/job_search "
To apply, please send your CV to Deborah.Williams@thesourceacademy.co.uk, stating PN38 in the subject line.
The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.