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Customer Service Apprentice (Retail Support Department) REF: KH10a - Sheffield (S2 5YB)

Customer Service Apprenticeship - Retail Support Department

£5 per hour rising to £7 after 35 weeks
37.5 per week

Full time employment is subject to successful completion of the programme

As a Customer Service Apprentice, you'll work with us to become an expert in delivering great service to our customers who have made purchases instore only within a contact centre environment. You'll be gaining a nationally recognised qualification with Dixons Carphone, Europe's number one electrical and telecommunications retailer and services company. You'll be part of a team of 40,000 colleagues across nine countries, including the UK and Ireland where every day, we use our people's expertise to reach out and help new customers.

Our Knowhow Contact Centre is all about ensuring our customers are placed at the heart of every decision. You'll ensure our customers have a great experience at every stage of their journey over the phone, whether that be a query about the delivery of their product or care plan. As a Customer Service Apprentice, you'll learn how to take ownership and responsibility of customer queries, providing 'right first time' resolution to minimise repeat queries. While always meeting individual and contact centre targets based on the volume and quality of call resolution.

Expert training
If you're passionate and you love helping people - it's time to engineer an amazing career with us. On our apprenticeship training programme, you'll deliver first class customer service while gaining valuable qualifications.

What you'll learn
You'll study a Customer Service Level 2 working with an Assessor who will carry out all assessment as work based learning, within the workplace. Dependent on previous qualifications, you'll also complete Functional Skills in Maths, English and I.T., in addition to a Technical Certificate.

Skills you'll need

  • Polite and professional manner

  • Outgoing and confident personality

  • Must be able to communicate effectively

  • Excellent Team working skills

  • Excellent time management skills

  • Understanding on computer programmes such as MS Word and Excel

    Amazing Prospects
    Once you're a fully qualified Customer Service Apprentice, you can choose to keep on developing your career in whichever direction you like - whether specialising in different departments or working towards management.

    You'll also enjoy a great benefits packages, which includes countless discounts and even birthday surprises.

    Above all, you have to share our passion for achieving amazing things - for our customers, colleagues and ourselves.

    Bring your passion, make amazing happen.
    Follow Dixons Carphone on LinkedIn, and also on Twitter @jobsatDC

    Vacancy Timings:

    1st Stage Interview at The Source (Surrey Place) - 16th and 17th October 2017

    Assessment Day at The Source (Meadowhall) - 19th October 2017

    Assessment Day and Interviews at KNOWHOW - 25th and 25th October 2017

    Induction at The Source - 31st October 2017

    Start at KNOWHOW - 6th November 2017

    The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

  • Vacancy Type: Customer Service
    Job Level: Apprentice/Trainee
    Town/City: Sheffield
    Region: Sheffield
    Hours: Full Time
    Salary: £187.50 to £187.50 Weekly
    Application deadline: 01 November 2017
    Start date: ASAP

    Apply Now

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