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Customer Service


Customer Service Programmes

Good Customer Service is key to the success of any business or organisation. In today's highly competitive marketplace, good customer service is often the only aspect which sets some companies apart from their competition. 

Making every customer experience a positive one and ensuring every customer feels valued is essential for any business in order to retain existing, and obtain new, customers. Any individual within an organisation who has contact with customers plays a key role in providing a high level of service.

An Apprenticeship in Customer Service provides you with the skills to deliver excellent customer service and can be applied to hundreds of job roles across many different sectors, from retail to financial services, hospitality to sport and recreation.

Duties across the different sectors will vary but in most cases you'll be making sure customers are dealt with in a positive, reliable and pleasant way, whether that is by offering advice, answering questions, handling complaints or communicating effectively with lots of different people. 

 

Customer Service Practitioner 

The Customer Service Standard is designed to develop your knowledge and understanding (know it), skills (show it) and behaviours (live it) associated with the role. 

Duration: The programme is delivered during normal working hours, making it a real opportunity to learn while you earn. Timescales for completion depend on the individual, but the qualification takes a minimum of 12 months.

Job roles may include: Receptionist, Administrator, Customer Support Officer, Customer Service Executive Officer.

Go further: Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member. 

For further information, click here. 


Contact Centre Operations - Level 2

This Apprenticeship is aimed at individuals who would like to work in a contact centre environment. Contact Centres are hugely important to the way businesses communicate with their customers, particularly retail and service organisations. 

Duration: The programme is delivered during normal working hours, making it a real opportunity to learn while you earn. Timescales for completion depend on the individual, but the qualification takes a minimum of 12 months.

Job roles may include: You might work in sales and customer service, helpdesk and technical support or web based channels. 

Go further: You can progress onto Contact Centre Operations Level 3. You can look forward to roles such as Customer service and telesales agent, progressing into trainer, supervisor or service delivery manager.

For further information, click here. 


To recruit an Business Admin Apprentice or to enrol onto an Business Administration Apprenticeship qualification contact us on 0114 263 6651 or email apprenticeships@thesourceacademy.co.uk.

 

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