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Apprentice Landline Client Service Advisor REF: LS125 - Sheffield (S9 1RG)

Apprenticeship Funding - For eligibility please speak to us directly.

The Role
This is a fantastic opportunity to join a very fast growing business within the IT/Digital sector. Do you have what it takes to succeed within a busy environment? Do you want to make a difference? If you answered yes then we would love to hear from you!

Duties Will Include
  • Providing technical support to all landline customers
  • Responding to all incoming calls, emails and letters from customers
  • Logging calls
  • Resolving client issues
  • Managing accounts
  • Providing general customer service duties

    The Person
  • Team player
  • Motivated
  • Willingness to learn new skills
  • Enthusiastic
  • Ambitious

    Skills Required
  • Attention to detail
  • Good communication skills
  • Good time management
  • Good customer service skills
  • Able to work well under pressure

    The successful candidate will study a Level 2 qualification in Customer Service. This will be aided by an Assessor who will carry out all assessments as work based learning, within the workplace.

    Hours and Wage
    37.5 Hours Per Week. Monday to Friday.
    £168.75 Per Week (Review after 6 months)

    Progression Opportunities
    Progression onto a higher-level qualification, but it really does depend on what journey the apprentice takes.

    The Business
    Back in 1996, this business first opened their doors, providing IT and communication solutions for businesses in Yorkshire. Today, they serve over 6000 customers nationwide, with a group turnover of over £40 million in 2015. This is why they are one of the top 100 providers in the UK.

    The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

  • Vacancy Type: Customer Service
    Job Level: Apprentice/Trainee
    Town/City: Sheffield
    Region: Sheffield
    Hours: Full Time
    Salary: £168.75 to £168.75 Weekly
    Application deadline: 09 November 2017
    Start date: 20 November 2017

    Apply Now

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